Program Associate, Teaching & Learning, Education, The Metropolitan Museum of Art
The Metropolitan Museum of Art collects, studies, conserves, and presents significant works of art across all times and cultures in order to connect people to creativity, knowledge, and ideas.
The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in three iconic sites in New York City—The Met Fifth Avenue, The Met Breuer, and The Met Cloisters. Since it was founded in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. Every day, art comes alive in the Museum’s galleries and through its exhibitions and events, revealing both new ideas and unexpected connections across time and across cultures.
About the Department
The Met’s Department of Education—dedicated to making art accessible for everyone regardless of background, ability, age, or experience—is central to the mission and currently presents over 39,000 programs a year to an audience of over 845,000. The Department is a national and international leader in museum-based education and public programming, pushing boundaries through continuous innovation and experimentation. Programs include high school and college internships that promote career development and diversity; PreK–12 educator programs that train teachers to integrate art into curricula across disciplines; performances, concerts, lectures and symposia that feature preeminent artists and scholarship; daily tours in multiple languages, and so much more.
GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:
The Program Associate, Teaching & Learning provides day-to-day administrative support for the Teaching and Learning division of the Education Department, contributing towards a wide array of programs and resources for school, family, teen, and college audiences to make The Met a welcoming, accessible, and educational environment for people of all ages, backgrounds, and abilities. In this role, the Program Associate coordinates and executes program logistics; maintains up-to-date data on a variety of systems; tracks budgets and statistics; co-develops, reviews, organizes, and disseminates program information; and serves as the primary point-of contact for internal and external inquiries. As the liaison for a high volume of education activities, the Program Associate identifies solutions and implements tools and processes that increase efficiency and effectiveness. The Program Associate, Teaching & Learning works with a dynamic group of colleagues across the Museum and reports to the Educator-in-Charge, Teaching & Learning.
This is a permanent, full-time position. Some evening and weekend hours required.
PRIMARY RESPONSIBILITIES & DUTIES:
• Provide administrative support for the Educator-in-Charge, Teaching & Learning on daily operations as well as special projects and initiatives.
• Coordinate program evaluation efforts for the Teaching & Learning division. Design and carry out formal studies; enter and maintain evaluation data; assist with analysis and summative reports, making recommendations for strategic program decisions with the Educator-in-Charge and program leaders.
• Oversee and execute program logistics, working closely with the Educator-in-Charge, program leaders, Education Operations staff, and others across the Museum to ensure day-to-day program coordination, efficiency, and communication. This includes: reserving rooms and resources, staffing programs, and purchasing, gathering and maintaining supplies.
• Monitor and maintain division and special project budgets, prepare and process invoices, and track expenses.
• Track statistics, and mine data to identify participation trends and inform resource allocation and workflow. Lead the preparation of funding reports and other regular updates.
• Organize and prepare internally- and externally-facing program communications, including regular entries and updates to the Museum’s web content, event/personnel management systems, and print publications.
• Train and supervise interns and volunteers who support Teaching & Learning division programs to ensure high quality visitor experiences. Schedule volunteers as needed.
• Provide front-line customer service for Teaching & Learning, including responding to internal and external inquiries.
• Other duties as assigned.
Experience and Skills:
• Minimum 2 years of experience working in administrative, program, project or event support.
• Experience working with and maintaining databases and spreadsheets utilizing complex systems.
• Excellent budget management and analytical skills.
• Excellent interpersonal skills and demonstrated capacity to effectively and professionally communicate with a wide range of constituencies, verbally and in writing.
• Strong project management and collaboration skills.
• Excellent organizational skills and ability to manage multiple, logistically complex activities simultaneously within a museum setting.
• Meticulous attention to detail.
Knowledge and Education:
• Bachelor’s degree required
• Background in art history, museum education, or related field preferred.
• Full command of Microsoft Office Suite and solid computer skills required.
• Command of systems including Artifax, Tessitura, Wufoo, Survey Monkey, Sitecore (CMS) preferred. Functional knowledge of Adobe In Design preferred.